FAQs

Returns + Exchanges

What is your return and exchange policy?
Purchased items that you wish to return for a refund or to exchange with another (merchandise) must be returned within 21 days of original purchase
Merchandise must not be worn, altered, damaged or washed
Merchandise must have all tags attached
Shipping and handling charges are not refundable
Monogrammed, personalized and final sale items may not be returned
E-gift cards are final sale, non-refundable, and non-exchangeable

How do I return or exchange my order?
To initiate a return request, please email sales@kumaris.ca or contact us here.
Once correspondence has been established and your request is approved, we will provide mailing address

It is recommended that you ship the merchandise using a trackable, insured shipper. Kumari's cannot accept responsibility for merchandise we do not ship. Please keep the record of your shipping/tracking details. You will be notified by email once your return has been processed.

Will I be charged a customs fee and duties?
Each country has their own unique customs and duties laws for goods, Kumari's is not responsible for customs and duties charges or other fees imposed by government regulatory bodies. If your order is a gift, it will be marked as such and will be exempt from customs and duties. However, we cannot guarantee these charges will be waived, you may dispute these charges with the regulatory body in your designated country if any issues arise.

Where can I use my gift card?
Gift cards may only be redeemed online at kumaris.ca. Enter the unique gift card code you received via email in the Discount Code bar during the checkout process. If you encounter any issues, please contact us at sales@kumaris.ca or here.

Gift Cards

Can I buy a gift card?
Yes. Gift cards are available online at kumaris.ca or purchase one here. Once purchased, you will receive an email with your virtual gift card and the unique and confidential redemption code. This code is only visible by you, we do not have access to it. All gift card rules and regulations fall under Shopify's Terms of Use and Service. Please note, gift cards may only be redeemed online. All gift cards are final sale, non-returnable, and non-exchangeable.

Do gift cards expire?
No, gift cards do not expire.

How do I use my gift card?
Enter the code you received in the email in the Discount Code box during the checkout process.

Can I combine my gift card and another method of payment towards my order?
Yes. You can use the remaining balance on your gift card and pay the rest via our accepted methods of payment during the checkout process.

I lost/deleted the email with my gift card code, what do I do?
You can resend the email with the gift card code from the original confirmation email you received when you purchased the gift card. This would be the only way to receive the code again, we do not have access to your gift card since it is confidential information.

I want to return or exchange an item purchased with a gift card, how will I be refunded?
You will be refunded by the original method of payment, in this case it will be returned to the original gift card so it is recommended to keep the email with the secure code in a safe place.

How can I check the balance of my gift card?
Contact us at sales@kumaris.ca or here and we will be happy to check the balance for you.

Kumari's Rewards

What is it?
We use the Smile.io integration with Shopify to run our rewards program. It rewards our most loyal customers by awarding points for different accomplishments like liking us on social media channels, celebrating a birthday and purchasing goods on our site. Once you have received enough points, you can redeem a discount code that can be applied at checkout. Click here to see how to earn and redeem.

Still Have Questions?
Email: sales@kumaris.ca