FAQs

How do I return or exchange an item?

Email sales@kumaris.ca to request a return or exchange. Items must be returned within 21 days of purchase. Please review our Return Policy for the full conditions. Once your return is approved, we will provide the mailing address.

How do I use my gift card?

Gift cards can be redeemed online at kumaris.ca. Enter your gift-card code at checkout. If your balance does not cover the order total, you can pay the remainder using another accepted payment method. Gift cards do not expire.

If you lose your gift-card email, contact sales@kumaris.ca with your order details so we can help resend it.

How can I get help?

Email sales@kumaris.ca for assistance with your order, a product or your gift-card balance. For order enquiries, please include your order number.