Privacy Policy


Kumari’s Ltd. and our family of brands, which include, but are not limited to Kumari’s and Chez Lovely (collectively, "Kumari’s", hereafter “we”, “our”, or “us”) collect customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This Privacy Policy addresses the use, retention and disclosure of Personal Information we collect from you. Personal information means any information about an identifiable individual, which includes information such as a person’s name, address, telephone number birth date, purchase information or e-mail address. By visiting any of our websites, or providing your Personal Information to us, you acknowledge that you have read, understood, and that you expressly and voluntarily agree to be bound by the practices described in the Privacy Policy. Kumari’s may make modifications to the Privacy Policy at any time and such modification will be effective upon posting to Kumari’s’ website. Your continued use of Kumari’s’ website after any modifications to the Privacy Policy shall indicate your agreement with the modified terms.

 

Information we collect about you 

Any Personal Information you provide to us is maintained on secure servers from our hosting providers (GoDaddy and our internal systems), both located in Canada. Our website is owned and operated by Kumari’s.

We collect information when you register online or update your account, log-in, place an order, opt-in to receive our newsletter emails, shop online, or join our social networking sites. We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information.

We may also collect non-Personal Information not associated with your identity. We collect this data to improve the Website. The non-submitted information we collect include, but not limited to: IP address, time stamp, browser type and version, and operating systems.

 

How we use this information

We will not sell or rent or otherwise provide your Personal Information to others, except to the extent necessary to fulfill any requests by you to share content through another website or another organization. Your email may be used to answer any requests made by you, or to provide status updates on your order or just anything related to the Website. 

When you supply your postal address, either when calculating your estimated shipping costs or placing an order, you may receive catalogs by mail from us. When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.

When we offer promotions or surveys, you may be required to provide certain Personal Information so we can fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the promotion or survey in which you have participated.

In the unlikely event of a sale of some or all of our business, Kumari’s may disclose your Personal Information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

You can withdraw, at any time, your consent for the use of your Personal Information that is not required for a transaction subject to legal restrictions and upon reasonable notice to Kumari’s. Your information may be retained by Kumari’s for audit or archival purposes.

 

Accessing Your Personal Information

You are entitled to access your Personal Information by requesting access from us. We will respond to such request within 30 days and we will not ask for any fees for reasonable requests, except if you require copies. We may not be able to provide you with access to your personal information where the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege.Marketing email communications

At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online or participate in a promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.If you do not wish to receive Kumaris’ marketing emails, you may opt out by emailing our customer service at sales@kumaris.ca with the following:

  • The phrase "No Kumaris email" in the subject line
  • Your name and email address

You can also contact us via postal mail regarding any of the above by writing to:Kumaris Ltd.  94 Cumberland Street, Suite 104Toronto Ontario M5R 1A3 CanadaOr you may contact us by phone at 1-855-324-9830, 24 hours a day, seven days a week.Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails. 

 

Your online account

When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of Personal Information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page by clicking on your username on the top right corner.

If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.

 

Links to other sites

To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. Kumari’s is not responsible for the use, retention and disclosure of Personal Information on any linked website outside of our family of brands.

 

How we work with third party service providers

Kumari’s works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Kumari’s allows these service providers access to your information, we require them to maintain your information in the strictest confidence, and in compliance with applicable law, and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. 

 

Privacy of young children

Kumari’s is concerned about the privacy of young children and we do not knowingly collect any Personal Information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. 

 

Security

The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Kumaris.Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, FireFox, Chrome, Safari) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's, Firefox’s, Chrome’s, or Apple Safari’s home page.While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

 

Accessing Our Website From Outside Of Canada

Our secure servers and internal systems are located within Canada. By providing your information to us, you agree that all Personal Information will be used in accordance with this Privacy Policy and pursuant to applicable Canadian law.

 

Unlawful Activities

Kumari’s reserves the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities. Such cooperation may require the disclosure of Personal Information. We may also report to other organizations about improper or unlawful user activities on Kumari’s’ website and disclose Personal Information in the process of such report. 

 

Privacy policy updates

We may update our Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our Privacy Policy, please contact us:

  • By email: sales@kumaris.ca
  • By phone: 1(855) 423-9830                  24 hours a day, seven days a week
  • By mail:     Kumaris Ltd.     94 Cumberland Street, Suite 104     Toronto Ontario M5R 1A3 Canada