Refund Policy

Return and Exchanges Policy 

The information below applies to online purchases only. 

  • Purchased items that you wish to return for a refund or to exchange with another (merchandise) must be returned within 21 days of original purchase. 
  • Merchandise must not be worn, altered, damaged or washed. 
  • Merchandise must have all tags attached.
  • Shipping and handling charges are not refundable.
  • Monogramed, personalized and final sale items may not be returned.

How to Returns an Order

Returns may not be made in-store at Kumari’s. Requests for refund or exchange of merchandise must be accompanied by the original receipt. All returns and exchange are contingent on the conditions noted above and at the discretion of Kumari’s. Refunds are made in kind of the original payment. Requests for exchange of merchandise received as a gift must be accompanied by the original purchase receipt.

All returns, subject to conditions noted, must be repackaged and shipped to Kumari's at the following address:

94 Cumberland Street, Suite 104, Toronto, Ontario M5R 1A3, Canada 

It is recommended that you ship the Merchandise using a trackable, insured shipper. Kumari’s cannot accept responsibility for merchandise we do not ship. Please keep the record of your shipping/tracking details.

You will be notified by email once your return has been processed. 

Refunds & Processing Time 

Refunds and exchanges that meet that meet our above conditions and received within 21 days of original purchase will generally be processed within 5 business days. Refund and exchange notifications will be notified by email.

 

All refunds and exchanges are subject to conditions noted and discretion of Kumari's.